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A Well-Designed Business®

In today's world being a talented interior designer isn't enough to ensure that you have a profitable and successful interior design business. Design school doesn't always teach you the critical business skills to be sure your interior design business be everything you imagined it would be! A Well Designed Business is here to fill in the gaps and give you real live business skills from some of the top interior designers. Your host, LuAnn Nigara shares her 35 years of success in the interior design industry, and she finds the most successful guests to share their interior design business best practices.
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Now displaying: February, 2019
Feb 28, 2019

This show is sponsored by my friends at Century Furniture and features the design team from Carrier and Company Interiors located here in NYC. 

Century Furniture is one of the world's largest privately-owned manufacturers of high-end residential furniture. Founded in Hickory, North Carolina in 1947 by Harley F. Shuford, Sr., Century is now in the third generation of family ownership and operation and remains committed to their founder’s ideal, to create furniture of such impeccable quality that it brings joy not only to the people who own it, but also to the craftspeople who build it. 

Show Highlights:

  • Craftsmanship is their expertise
  • They have furniture for all rooms
  • The company is located in Hickory, NC
  • Century has state-of-the-art woodworking facilities
  • They met at FIT 10 years ago
  • They've been inside the homes of society's most elite
  • Their best-selling book, Carrier and Company: Positively Chic Interiors
  • The inspirations for their designs
  • Their thoughts on success in this industry

 

Links:
Website - www.carrierandcompany.com 
Book - https://amzn.to/2IBQBOO
Instagram - https://www.instagram.com/carrierandco/
Facebook - https://www.facebook.com/carrierandco
Century Furniture - https://www.centuryfurniture.com/century-furniture-designers.aspx?d=carrier

 

Feb 26, 2019

Welcome to this week's special sponsored series! Today we're featuring High Point Market, Spring 2019. LuAnn often gets emails from designers asking about High Point- whether or not it's a good idea to go, and what to do when you get there if you've never been before. Her answer is always 'go, but not without a plan'. Going to High Point without first establishing an objective for going there can really be a waste of your time and money. On the show today we have Ashley Grigg, Lisa Mende, and Jeanne Chung and they will be talking about the logistics of going to High Point. They will also be giving us some really useful information about the various tours available and they will also explain how to become a prestigious High Point Style Spotter. Tune in today, to get the best tips for making your trip to High Point really productive.

In today's episode, you will hear High Point Market referred to as Disneyland for Designers. It really is an awesome experience! The market is comprised of 11,500,000 square feet of building after building of gorgeous furniture, rugs, art, lighting, accessories, with the added opportunity for you to meet many of the owners and execs of the brands you work with. Top it all off with a chance to meet some colleagues you may have only known before through Facebook or Instagram and you will have truly energizing experience that will really benefit your business! Listen in to find out more!

Ashley Grigg is the Director of Marketing and Communications for the High Point Market Authority. High Point Market is the largest home furnishings trade show in the world and Ashley manages many of their projects, including media relations, educational programming, social media, and digital promotions. Ashly has over 13 years of experience in marketing and event management

Lisa Mende is the founder and principal of Lisa Mende Design based in Charlotte, NC which opened in 1998. She has built a reputation as one of the South's Leading Luxury Designers and her work has been featured in many well-known national shelter and lifestyle magazines. As a designer and tastemaker, Lisa works with Brands and has served as a #Authlux Design Guild Member for House of Rohl for 2018, The Thermador Design Council and the Design Council for DSV Luxury in 2016. Lisa is an Allied Member of ASID and NKBA. She also pens the popular blog "The Design Connector" where she is currently kicking off a new series which will chronicle the renovation of her own home sharing all her favorite kitchen and bath products and as well as the renovation process with her readers.

Jeanne Chung is a luxury interior designer and retailer based in Southern California. In addition to heading up her own interior design firm, Jeanne owns a retail and to the trade showroom in Pasadena, CA which has become a favorite go-to destination for both designers and design enthusiasts who seek a unique and artfully edited selection of new and vintage home furnishings and accessories.  Through her design blog Cozy Stylish Chic, Jeanne has become recognized as an influencer in the industry and frequently collaborates with brands and manufacturers. She is a regular speaker on trade show designer panels and has served as a High Point Market Style Spotter. Jeanne participated in the Pasadena Showcase House of Design in 2017 and in 2018, served on the Board of the ASID Pasadena Chapter.

Show highlights:

  • Why interior designers should really invest the time and money in going to High Point Market.
  • High Point is a really energizing experience!
  • Half the business is conducted after the market is over!
  • The brand cocktail parties are awesome opportunities to meet and connect with important people.
  • The way that High Point has impacted on Jeanne's business.
  • What it took for Jeanne to become an official Style Spotter for High Point Market.
  • Keeping abreast with current trends at High Point.
  • It's really worthwhile making your application to become a Style Spotter.
  • The criteria for becoming a Style Spotter.
  • How being a Style Spotter really helped Lisa make connections with brands and PR people.
  • It really takes a lot of work to be a High Point Style Spotter.
  • How High Point Market stands out from all the rest.
  • Having the opportunity to talk to the showroom owners.
  • Ways for new designers to establish themselves with the various showrooms. The larger showrooms require you to make an appointment.
  • Some things to think about when pre-planning your trip to High Point Market.
  • Why it's a good idea to do a tour for your first trip to High Point.
  • High Point Market covers 11 500 000 square feet!
  • Jeanne talks about her Insider's Tour, which is geared towards designers seeking to offer customization and one-of-a-kind.
  • Ashley talks about all the other tours that are also available for buyers at High Point. The relevant information about all the tours is available on the High Point Market authority website. High Point Market
  • Some tips for making sure that you are able to connect with the right people at High Point.
  • The Style Spotters are expanding beyond the Twitter chat. They will be dropping content on all the social media channels throughout an entire week, called Inspiration Week. (You can go back and check all the content on their Youtube, Instagram, Facebook, and Twitter.)
  • Starting March 4th, everybody will be encouraged to look at the new product pics portion of the High Point website, to see all the exhibitors' new products that are coming to market.
  • There is an incredible Market Advisor Team available for you to call to answer any questions you may have prior to arriving at HP. They will also be available during the market.
  • All the great discussions that will be happening at the Spring Market.
  • Lisa's great tips and suggestions for getting ready for market.

Links:

High Point Market

High Point Market

Facebook: HPMKT

Twitter: HP Market News

Instagram: High Point Market

Email: info@highpointmarket.org

Phone:  336 869 1000

To download the app CamCard: CamCard

Use the hashtags #HPMKT and #HPMKTInspired, when you put out on your social media channels what you're excited to see at Spring Market.

Feb 22, 2019

Welcome to another episode of Power Talk Friday! Today we're going tease you by sharing all the details that are coming together for LuAnn Nigara Live, It's About the Conversation. In today's episode, you will hear about LuAnn's co-authors, the awesome emcees for the event, the incredible line-up of sponsors of the show, and also the designer panelists who will be there with us for the entire weekend, for you to meet, talk to and connect with. Tune in now for all the details!

LuAnn will be leading the rock star team of experts in twelve live discussions, just the way she does right here, on the podcast. And they will be together with everyone for meals, for breaks and for fun, with music, laughter, and working harder than you ever thought was possible in two days. More than 120 designers have registered for the event so far, and we really hope that you will decide to be excellent, and choose to join us there too! Listen in to find out more!

Show highlights:

  • All LuAnn's co-authors have already finalized their travel arrangements for the event!
  • LuAnn runs through all the amazing people that are coming to spend two-and-a-half days at the event in New Jersey.
  • Fred Burns is the single most repeated guest on A Well-Designed Business.
  • Nancy Ganzekaufer is the lady who brought us Your Business in Words.
  • Nicole Heymer is the voice of figuring out your brand.
  • Michele Williams is the finance lady who teaches us how to stand up and take charge of our money.
  • Sarah Daniele knows all about systems and organization for a well-run interior design firm. She created MyDoma Studio.
  • Stacey Brown Randall is all about building, filling, and maximizing your pipeline through intention and purpose.
  • Eileen Hahn knows how to create a really exceptional team.
  • Kae Whitaker has her thumb on the heartbeat of digital marketing.
  • Shauna Lynn Simon, home staging business coach, tells us that home staging is designing for selling, not designing for living.
  • Mark McDonough is the Instagram guru and he is always dying to tell you about his latest discoveries.
  • Peter Lang is the Designer CPA and he will help you to keep more of the money you work so hard to make.
  • Claire Jefford is an interior designer, vlogging queen extraordinaire and a master at setting up your consult, your client agreements so that you are purposefully managing both your projects and your client’s expectations.
  • The emcees for the event are Darla Powell, the principle of Darla Powell Interiors, and Natalie Graff. They host the Wingnut Social podcast together and they also own and operate Wingnut Social.
  • The sponsor lineup includes Kravet, MyDoma Studio, Schwartz Designs Showroom, Merrill Landis, DesignerInc, Ashley Uhl Consulting, The WCAA, East End Interiors, Exciting Windows and Comfortex.
  • The designer panelists who will be there for you to meet and talk with are Sandra Funk- House of Funk, NJ NY, Corey Damen Jenkins, Taylor Spellman, Paula Grace, Rachel Cannon, Candy Scott, Dala Al Fuwaires, Courtney McLeod, Keisha Franklin, and also Corey Klassen and Judith Neary of the Design Biz Live series.
  • LuAnn will be leading the team in 12 live discussions, just like here, on the podcast.
  • LuAnn really hopes that you will be there to join her and all the other outstanding people at the event!

Links:

To register for the event go to Luann Nigara Live

Until March 4th you can still grab yourself 10% off any furniture order from Kravet and Lee Jofa. Use the code W710 at checkout.

Feb 19, 2019

Welcome to another episode of A Well-Designed Business! We are really excited to have Sue Firestone join us on the show today. Sue has a body of work that is truly impressive and the really happy news for all of us is that she has just launched her brand new fabric line for Kravet. One of the things that really stood out for LuAnn in Sue's bio is that she rose from her position as a designer for the firm Design 1, to become president of the very same firm in a relatively short period of time. There's a lot of really useful information in the way that she achieved that, that can help us, as business owners. Listen in now to find out about Sue and the organic way that she rose to success in the design industry.

Sue Firestone has spent more than 35 years cultivating her personal passion for design. With a client list that features the world’s premier five and six-star hotels as well as an A-list residential clientele, Sue has become a tastemaker for those seeking the ultimate luxury lifestyle.

In 1996, after nearly two decades leading Design 1, Sue turned her focus toward creating a boutique design firm, large enough to execute projects of a grand scale, yet personal enough to provide devoted and intimate attention to each client. The result was SFA Design. Today, Sue is also a designer for Kravet and A.Rudin, creating 70’s-inspired, bohemian fabrics and natural furniture that embody true Californian style.

Sue is the recipient of more than two dozen awards, including the prestigious Platinum Circle Award as well as a position on Robb’s Report’s “Top 40 Best Designers in the World.” Tune in to now find out more. 

Show highlights:

  • How Sue inadvertently started out in the design industry.
  • Sue talks about the things that she consciously did, as a hard-working designer, to become noticed in the industry.
  • Because of the way that Sue was encouraged when she first started out in the design industry, she's always looking out for new talent to nurture in her company.
  • Finding and honoring the proper place for each designer to really realize their full potential in a firm.
  • Being attuned, listening, and reflecting has always been in Sue's blood.
  • The importance of really listening carefully.
  • Sue explains how visuals are a big part of her listening process and really helpful with getting to know her clients.
  • Sue talks about her firm, Smith, Firestone and Associates Design, which started out in 1996.
  • How Sue first started out with SFA Design.
  • Sue's secret sauce for breaking into the luxury, high-end, exclusive residential market.
  • About Sue's really effective organic method of marketing.
  • Sue talks about The Malibu Collection, her recently launched new fabric line for Kravet, and how it came to be.
  • Sue talks about her joyful experience of working with the Kravet team.
  • Why you should always go beyond what is expected of you. 

Previous shows mentioned in this episode:

Joni Vanderslice #101

Eileen Hahn #363

Janelle Photopolous #364

Mabley Handler #173

Links:

Sue's websites: Sue FirestoneSFA Design

Sue Firestone

SF Cal Collection

SFA Design

Luann Nigara Live

Kravet

Feb 15, 2019

Welcome to Power Talk Friday! Today's episode is sponsored by Morgan Tap and Basin and we have the founder, Nathan Davis, with us on the show. Morgan Tap and Basin is a family owned company who really understand the challenges that trades-people face when running a business. They are fully committed to offering quality, timely, and honest service to support you and your business. Listen in today as Nathan talks to LuAnn about the launch of Morgan Tap and Basin's new product, and their dedication, in both the quality of their product and the way that they are going for a strictly to the trade model. You're really going to enjoy this conversation!

Morgan Tap and Basin offers unique sinks and faucets that you won't find anywhere else. Nathan, who is really passionate about what he is doing, comes from a background in stainless steel sheet metal fabrication and investment casting for the institutional plumbing industry. He saw an opportunity to make use of this knowledge and to bring a higher level of product quality and functionality to the residential market, by combining the best manufacturing processes and available materials with original designs. So, Morgan Tap and Basin was founded in 2017, with the goal of designing and crafting the most beautiful, functional, and durable residential sinks and faucets in the world. They strive- not to be the biggest manufacturer, nor offer the broadest selection, but to ensure that every product that they create is the very best of its kind. Nathan is the man to make this happen, so listen in to find out what he has to share on the show today.

Show highlights:

  • Nathan discusses the new products that he is bringing to be launched this month at KBIS trade show, in Las Vegas.
  • What their new workstation sink comprises of.
  • Nathan explains why he is so passionate about what he does.
  • Nathan talks about growing up, studying law, and getting involved in their family's stainless steel business.
  • Their company's goal is for everything that they produce to be the very best of its kind available.
  • Nathan explains what goes into making the very best products. Design always comes first, then functionality, and finally durability.
  • They use a very high grade, and a thicker than usual gauge of stainless steel to create sinks that really last long- even outdoors, or at the coast.
  • The redesign of their website is to make sure that it's better tailored towards functionality for trade customers, who are all trade customers.
  • Nathan walks us through their to the trade sales process.
  • Their products can all be seen on their website and a sample of the finish of their products can be seen first-hand, prior to purchasing them.
  • All their sinks have free shipping and also free return shipping, if necessary.
  • Nathan talks about the hand-wrapped foam insulating material which is unique to their sinks.
  • All their designs are original and they're all created in-house.
  • They create products that could really help designers solve certain problems for their clients.
  • Pictures really help to visually drive home the difference between quality products and inferior ones.
  • Why it actually matters whereabout in the sink the drain is placed.
  • For all the designers who are going to be at KBIS in Las Vegas, Nathan explains how to find where the Morgan Tap and Basin booth will be located. (It's booth # SL4725 in the South Hall, in the outer row, near to the KBIS Next Stage.)
  • Nathan is always happy to get feedback on products and ideas and if you need something custom made, he will work that out with you.

Previous shows mentioned in this episode:

Revel woods #329

Announcements:

Morgan Tap and Basin's product is launching at KBIS booth # SL4725 in the South Hall from the 19th to the 22nd of February. It's near to the KBIS Next Stage.

LuAnn's panel discussion at KBIS is on Thursday, the 21st of February, at 9.30am.

KBISNeXT Stage Speaker Landing Page-LuAnn Nigara

Feb 12, 2019

Welcome to today's episode of A Well-Designed Business! We have Christopher Grubb, the president of the Beverley Hills-based Arch-Interiors Design Group Inc., as our guest for today. Christopher has been called a style maker and expert design influencer by clients, editors, manufacturers, and producers alike and, for his entire career, he has been a sought-after speaker on what makes design compelling. He has also been a contributing writer to many media outlets as well as a guest judge for multiple design competitions. One of the things he will be talking to us about on the show today is how he began creating affordable, luxury products for the consumer market with the launch of the C.G. Collection in 2010. Although his business is more than twenty-years-old, and his projects are large and detailed, Christopher still maintains a steady eye and a firm hand on the way that his business is run. Listen in to find out what he has to share on the show today. 

The Arch-Interiors design group is recognized internationally for its interior and exterior high-end residential, commercial, medical, health and beauty, retail design projects. The firm has been featured in books, hundreds of magazines and newspapers, and Christopher has shared his design skills on multiple radio and television shows – including recurring appearances on LXTV/NBC and Martha Stewart Living Radio.

In 2015 Christopher launched a new studio, Autograph by Christopher Grubb. This line is comprised of unique, beautifully constructed products with rich features and alluring details for the most discriminating consumer clientele.

The Arch-Interiors design group has received dozens of awards and is honored to be named the best interior design firm in California by Build Magazine, in addition to being featured in an entire issue of World Architecture Magazine in Hong Kong with over 70 pages, exclusively covering the works of Arch-Interiors. Christopher has also been named one of the 50 Innovators in Kitchen and Bath Design in 2017. Listen in to find out more.

Show highlights:

  • Working with high-end commercial projects, compared with working with residential projects.
  • Christopher does resommercial- a blend of commercial and residential design.
  • You really need education about business before going out on your own. And you need to know what makes you stand out from the rest.
  • What makes Christopher's firm really stand out.
  • Flat fee, or an hourly fee?
  • Some of the things Christopher is comfortable with not billing for.
  • Christopher is really onto all the aspects of his business.
  • No matter how big, or how small your business, you cannot offload your responsibility around the financials.
  • The incredibly high level of service that Christopher's firm is offering his clients.
  • Christopher talks about his product development and his two different entities, the luxury Autograph by Christopher Grubb, and the affordable luxury C.G.Collection.
  • Bathrooms can be some of the most detailed rooms to do.
  • Know your specialty and target that for success.
  • Some of the nuances of bringing a product to market.
  • Why you need to look at your payables and receivables at least once every month.
  • Christopher uses Studio Designer Accounting and Project Management software, as it prints out your profit and loss, your time billing reports and your accounts receivable.
  • About Christopher's designs and creations.
  • What Christopher looks at for inspiration.
  • Christopher has devoted a whole chapter in his book to the development of a luxury product line.
  • Christopher's design firm is known for quality, a high level of hands-on, and for attention to detail.
  • Why, as a designer, you really need to like the product that you produce.
  • Fighting for your vision is really important for product designers.
  • Owning your mistakes will earn you the respect of your clients.
  • Why you never really have competition.

Links and Resources:

Christopher's website: Arch-Interiors

Studio Designer Accounting and Project Management Software: Studio Designer

To find out more about LuAnn Nigara Live, It's About the Conversation or to sign up for the event, go to Luann Live.

The sponsors who have made this event possible include: Kravet Inc, Mydoma Studio, Wingnut Social, Schwartz Design Showroom, DesignerInc, Pollack-Weitzner, Merrill Landis Drapery Workroom, the WCAA, East End Interiors in Long Island, and Exciting Windows.

LuAnn will be at KBIS on the 20th and 21st of February. For all the info on where else she'll be, go to her website Luann Nigara, and be sure to also follow her on Instagram at LuAnnNigara.

Feb 8, 2019

Welcome to Power Talk Friday! Keeping things organized is often the Achilles heel of creatives, so today we are very happy to have Jennifer Burnham, an organization coach, join us on the show. Jen helps people by providing the space for them to be creative, de-clutter and get organized. She believes that organizing is about more than color-coordinated baskets and pretty labels. It's really about productivity, so she helps her clients to dive in and discover the specific experience they're looking for in the way that they want their home, office, and in their life to be organized. Listen in today to find out how you can increase productivity in your business by having an organized space.

Jennifer has appeared on Charlotte today, spoken at IKEA, at community organizations, at high-end real estate events, and she's also run home estate sales. On the show today she talks about how important it is to have your workspace organized, and she explains how to go about getting that done. Listen in and find out how an organization translates into productivity, which then translates into more business.

Show highlights:

  • Jennifer's awesome relationship with Cheryl Luckett, of Dwell by Cheryl.
  • The challenges of organizing a design studio.
  • The first step is always de-cluttering.
  • Organizing in the right way.
  • Looking at the emotional reasons for de-cluttering.
  • First, put things in a space in the middle of the room, then sort them into broad categories. (Eg. pens, paper clips, notepads, product samples)
  • Evaluate what you need and what you can get rid of.
  • After you have de-cluttered you organize what you have decided to keep, putting everything in its place.
  • The kinds of push-backs that Jen has encountered.
  • Organizing takes time, and it's never really done, so you want to get it finished as soon as possible.
  • The way that organizing changes your energy and the energy of the space.
  • Things to watch out for that can bring the de-cluttering process to a halt.
  • Donating unused items to charity can make the decision to throw things away a bit easier.
  • If necessary, get new containers, storage items, or cabinets.
  • Keep it this way by picking up each week as you go and not letting things get out of control.
  • Jennifer explains the basis of her philosophy of organizing.
  • The connection between organization and productivity.
  • The way that Jen thinks in terms of shapes.
  • If your business is feeling stagnant it's a good time to start organizing things.
  • Owning less is better than organizing more.
  • Do you respect your space?
  • Tips for working with your client's clutter.
  • Closing the loop when you're de-cluttering is important, so you need a system.
  • Keeping the balance and staying organized.
  • Looking at the things that threaten an organized space.

Previous shows mentioned in this episode:

Cheryl Luckett: #291 and #397

Kim Kuhteubl #73

Links and resources:

To see Cheryl Luckett's line of furniture: Sylvester Alexander

Jennifer's website

Jennifer is offering 20% off her services for all A Well Designed Business listeners

Our friends at Kravet Inc. are having a big furniture sale. Starting January 14th, get 10% off Kravet Furniture, Lee Jofa Furniture and Holland MacRae furniture. Start shopping now- the deal runs until March 4th! Go to Kravet and make sure to use the code W7 at checkout to redeem the offer!

Feb 5, 2019

Big Day, Big Show, lots of news!!

400 hundred shows! I’d like to say I never believed this day would come but the truth is I did believe it. And more than that, I planned for it, I set goals around it, I tracked the milestones and the steps needed to reach it. Am I bragging? No, no, I am not. I am hoping to teach and inspire you by example.

Just like you, I love what I do and as much as I love it and could do it for free for the fun and pleasure of connecting with you, meeting you in real life I understand all too well in order to be able to do those things I must intentionally run this podcast as the business it is.

And you must do the same. In order to be able to create the fabulous, functional and unique spaces for your clients, you must run your firm profitably so you can continue to do it.

What are some of the major lessons we have learned, together?

What are some of the things we have learned from A Well-Designed Business Podcast?

Welcome to our 400th episode! Today really is a big day for the show and we have lots of news! LuAnn loves what she does with this podcast so much that she could do it for free, yet she truly understands that, in order to be able to keep it going, she needs to run it intentionally, as the business that it is. Today she really hopes to inspire you, the listener, to do the same with your design business. Listen in to find out what you need to do, and the steps you need to take, in order to continue creating the fabulous, fun, and unique spaces that you do for your clients.

Although LuAnn set a very intentional plan in action to make this day happen, it still feels almost unbelievable to her! On the show today, she will be discussing some of the major lessons that we've all learned together, from A Well-Designed Business Podcast. Listen in to find out more. 

Link to LuAnn’s New Book:

Luann Nigara Book 2

 

Feb 1, 2019

Welcome to another Design Biz Live! We have the gang all together again to have a very candid conversation regarding a difficulty to which most of us can relate...how to handle a difficult client. Judith Neary and Corey Klassen join LuAnn once again and today, Judith shares a personal experience she had with a very difficult client last summer that rocked her confidence, made her life very horrible and the project was very challenging to get through. It shares the message that being self-employed is very hard and it takes a tremendous amount of grit and fortitude to power through the rough times. It is a significant message because Judith is a seasoned entrepreneur, showing how it can hit any of us at any time. You’re definitely going to want to catch this episode, so be sure to tune in.

Show highlights:

  • Designers are real people, too, and experience a myriad of emotions.
  • Judith shares about a couple of episodes she experienced last summer that rocked her from her zone of genius.
  • Judith shares that a difficult client crushed her confidence and made her question her own abilities and value.
  • The client was satisfied with work being done one day, and unsatisfied the next, which was very challenging for Judith, the contractor, and other workers.
  • Judith shares that the client’s demeanor drastically improved once the spouse came home.
  • Corey shares that he and other people he knows have had similar experiences, and tried to understand why those types of behaviors were happening in order to avoid misunderstandings.
  • LuAnn expresses that because a client had personal difficulties, doesn’t mean we should feel that we aren’t confident and capable, but should self-question in order to have better conversations with the client in the future.
  • LuAnn says that even when we have difficult clients, we still need to remain professional and meet their needs in the best way possible.
  • Judith says she is still affected by what happened last summer and felt like she was in a hostage situation.
  • LuAnn and Judith discuss the importance of diffusing difficult situations in professional ways.
  • Corey jumps in and says that sometimes a text or e-mail tone may differ from the in-person tone.
  • Judith says through the experience, she knows she has to filter what is going on rather than absorbing it herself.
  • LuAnn says it’s important to manage difficult situations so that we don’t become non-productive.
  • Judith says that as a creative, you may perceive and sense the world differently and that when she has a client, it becomes a personal relationship.
  • When Judith’s inner dialogue told her the client had personal issues and that she was not responsible for the negative behavior, it was still hard not to absorb the negativity.
  • LuAnn says that each person has something within that makes them react in a particular way.
  • LuAnn also points out that a designer’s relationship with a client may last weeks, months, or longer, which can be taxing when dealing with a client exhibiting erratic behavior.
  • Regardless of the difficulties Judith experienced with her client, she had a positive result at the end of the job, and hopes her client is enjoying the home.
  • Judith moves on and shares about another difficult client situation and how she had to fire a client.
  • Judith terminated the relationship with her client because it was just not working for her.
  • Judith shares how she terminated the relationship and about the follow-up phone call that confirmed she had made the right decision.
  • Judith shares that the client crossed the line with her, and she respected herself enough to let him go.
  • Judith shares how the two difficult clients made her bucket very full and she didn’t pay enough attention to it before it overflowed.
  • LuAnn says before we reach the level of wanting to terminate a client, maybe we should remember that it is a business transaction, rather than a personal relationship.
  • Also, LuAnn applauds the way Judith used two methods so it would leave no doubt about the situation.
  • LuAnn also says Judith did a great thing by invoking some “wait time” before responding to the client’s request for a phone call.
  • LuAnn suggests that we each need to figure out ways to keep our buckets from becoming too full. ie. a walk/run, dinner/conversation with family or friends, reading, etc.
  • Corey says he has switched from having business hours to appointment hours so that he takes appointments when he can be productive and be his best.
  • Judith suggests that designers may want to contribute time to a non-profit so that they can contribute to causes outside themselves.
  • LuAnn says to watch for signals from clients which may indicate difficult behavior. Know you can’t change the person, but you can change how you react/respond to them. Have mechanisms in place to deal with this type of client because you will encounter them.

Links:

Corey Klassen Interior Design

Judith Neary - Roadside Attraction Studio

LuAnn's 3rd birthday party for the podcast is coming up and Kravet is hosting the party! It will be on February the 5th at the Kravet Showroom at the D&D Building in New York City. Please RSVP through the Event-Brite link at Luann Nigara.

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