Stop the turnover in your business! Listen in as Jessica Harling, founder of Behind the Design, and a leading expert in employee and process development for design organizations guides us through a simple (not easy) and actionable process of hiring, training, and retaining top staff.
[16:52] Jessica reviews week 1: Process
[25:31] LuAnn reviews how she would use Shadowing at Window Works
[29:35] Jessics reviews week 2: Product/Services
[33:05] Jessica reviews week 3: Paperwork and Pricing
[37:58] Jessica reviews week 4: People
[47:35] LuAnn and Jessica review how to set goals for non-sales role such as Office Administrator
“It would be easier to train somebody in the papertrail process if they actually had been physically through the full process.” - LuAnn
Jessica Harling is a 4th Generation Window Treatment Specialist, founder of Behind the Design, and leading expert in employee and process development for design organizations. Her specialty in recruiting, training and change management drives innovative and high-producing results while keeping your team inspired. Behind the Design offers recruiting, onsite and online training, and operations development consulting for design organization to streamline costs, increase productivity, and develop rockstar employees to take the company to the next level.
http://www.luannnigara.com/cob
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Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action
Book 2: A Well-Designed Business – The Power Talk Friday Experts
LuAnn’s Website
LuAnn’s Blog
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Janelle Photopoulos on episode 364
Joni Vanderslice on episode 101