Today with Vita Vygovska
Welcome to A Well-Designed Business! Vita Vygovska of Vitalia Inc. is back for Window Treatment Friday and this time we’re talking digitizing your systems. Why go digital? Go paperless to take back your time and alleviate that frustrating back and forth with your vendors and installers. Dread the client making a change to the estimate? With Vita’s digital system, you’ll fret no more!
Pick It Apart:
[10:37] Vita shares what she’s hearing is the biggest struggle of window treatment pros
[12:25] Vita describes a digital time-saving solution for repetitive processes
[17:26] Vita shares the second step to automating your backend systems
[20:19] Vita shares the third iteration the original estimate receives - becoming a PO for the vendor
[21:20] Vita shares how the original estimate is turned into notes for the installer
[28:29] Vita advises listeners how to think about a big change
[37:09] Vita tells why posting your documents to the cloud will simplify your life
Ah-Ha Moments with LuAnn Nigara and Vita Vygovska:
“If you are using pen and paper and a calculator to figure out the yardage, that has to stop!” - Vita Vygovska
More About Vita Vygovska
Vitalia Vygovska (Vita for short), CWFP, MBA, is an award-winning window treatment specialist, author, speaker, mom, wife, and a ballroom dance enthusiast. Her company, Vitalia, Inc, provides all-encompassing concierge-level, tech-driven fabrication, measurement, installation, and project management services exclusively for interior designers. In business for over a decade, Vita and her team are experts in their narrow field, providing designers with superb quality product and excellent communication. Most importantly, they take off the stress, save time, and give peace of mind in the job is well-done.
Connect with Vita Vygovska:
What’s new with LuAnn Nigara
http://www.luannnigara.com/cob
Get The Goodies!
For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here.
To Get on LuAnn’s Email List, text the word designbiz to 444999!
Purchase LuAnn’s Books Here:
Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action
Book 2: A Well-Designed Business – The Power Talk Friday Experts
Connect with LuAnn Nigara
LuAnn’s Website
LuAnn’s Blog
Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast
Today with Kristen Rivoli
Welcome to a Well-Designed Business. Many designers are interested in expanding their business, whether that involves bringing a product to the market, tapping into a new niche, or building up passive income. My guest today, Kristen Rivoli, brings interesting insight into this idea. She recently rebranded and added a passive income stream to her business, built on selling curated designs to those who love the idea of design but don’t have the budget for it. She’s sharing her insights with us in today’s episode!
Pick it apart:
LuAnn and Kristen Rivoli’s Ah-Ha moments:
“The best advice I can give to my clients right now is, we’re going to move forward with the design, but we’re all just going to have to be a little more patient. Things are a little more upside down today. It’s just our reality of today.” -Kristen Rivoli
“Give all sides of the design world a try. Try it on and see if it works.” -Kristen Rivoli
“It is a challenge. Many designers have talked about the challenge of offering a different ladder of services that is different than their bread and butter or passion.” -LuAnn Nigara
“There are lots of potential clients who are not your client today, but they will be in five or eight or ten years. If you can offer a service to them that respects where they are now...that’s what you’re doing. You’re saying I know that you want something beautiful and you want someone to help you but you’re not quite ready for my full service, so let’s deliver something to you, let’s get you in the Kristen family, and in ten years when you’re ready, you’re going to think of me first.” -LuAnn Nigara
More about Kristen Rivoli:
Kristen Rivoli Interior Design, founded in 2009, is built upon my extensive experience designing luxury residential and large-scale commercial projects. With an expertise in new builds and gut renovations, I design premium homes customized to your tastes and needs. My designs have been featured in Architectural Digest, House Beautiful, New England Home, Boston Common, Domino, Boston Globe Magazine, and HGTV. A native of western New York and graduate of the Art Institute of Pittsburgh, I live with my husband, two sons, and dog just outside of Boston.
Connect with Kristen Rivoli:
What’s new with LuAnn Nigara
The Power Talk Friday Tour at High Point
LuAnn Nigara and Friends Meet and Greet at High Point
Inside Voice, Outside Voice Monthly Virtual Events
http://www.luannnigara.com/cob
Get The Goodies!
For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here.
To Get on LuAnn’s Email List, text the word designbiz to 444999!
Purchase LuAnn’s Books Here:
Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action
Book 2: A Well-Designed Business – The Power Talk Friday Experts
Pre-Order Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2
Connect with LuAnn Nigara
LuAnn’s Website
LuAnn’s Blog
Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast
A Big THANK YOU to Today’s Podcast Sponsor:
Mydoma Studio is the best place for you to manage all the details of your design projects. From time tracking to invoicing and receiving payments, even communication between you, your trades and your client. Go to mydomastudio.com/awelldesignedbuisness to get started today.
Other Shows Mentioned:
#319 Power Talk Friday: Kristan McLaughlin – Your Local Design Center As A Resource for Your Interior Design Projects
#10 Denise McGaha – Deadline Driven Design
Today with Mickie Kennedy:
Welcome to A Well-Designed Business. For Power Talk Friday, small business PR pro Mickie Kennedy joins us to share a unique angle we can use to help get the attention of publications. Learn how to reverse engineer an effective press release that starts with ditching everything we know about design, allows us to gather feedback from consumers, and positions us as a thought leader in the industry.
Pick it apart:
[2:38] Mickie talks about why focusing on PR strategy matters
[8:03] LuAnn summarizes how HARO and proactive PR differs
[16:50] LuAnn and Mickie talk about a PR strategy schedule
[22:52] Mickie shares how to do “newsjacking” properly
[27:50] Mickie suggests his take on the suggested number of survey respondents
[32:08] Mickie offers his opinion about why PR helps your business
LuAnn and Mickie Kennedy’s Ah-Ha moments:
“Having those “as featured on” sections on your website convey expertise and is an implied endorsement.” - Mickie Kennedy
More About Mickie Kennedy:
Mickie Kennedy is the Founder and President of eReleases, the small business leader for press release distribution, now celebrating 22 years in business. He is an expert at helping small businesses increase their visibility and credibility and he’s here today to share some valuable insights.
Connect with Mickie Kennedy:
What’s new with LuAnn Nigara
http://www.luannnigara.com/cob
Get The Goodies!
For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here.
To Get on LuAnn’s Email List, text the word designbiz to 444999!
Purchase LuAnn’s Books Here:
Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action
Book 2: A Well-Designed Business – The Power Talk Friday Experts
Pre-Order Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2
Connect with LuAnn Nigara
LuAnn’s Website
LuAnn’s Blog
Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast
A Big THANK YOU to Today’s Podcast Sponsor:
Revel Woods: your source for premium hardwood and resilient flooring. Using the Revel Woods selector tool, you’ll be able to find curated suggestions for your project catered to your client’s home. When you sign up for a free professional membership, you’ll get access to exclusive discounts and referral benefits. Visit revelwoods.com to get started.
Today with Lane McNab:
Welcome to A Well-Designed Business. Today I’m joined by Lane McNab. Lane runs a successful interior design business, Lane McNab Interiors, but, like so many of you, she found herself wanting to diversify. That desire eventually led to the birth of Guild by LMI, Lane’s furniture line.
Starting a furniture line, or adding any facet of the business, takes a lot of work. Today, Lane is sharing a spotlight on the challenges she faced and how she overcame them along the way.
Pick it apart:
LuAnn and Lane McNab’s Ah-Ha moments:
“You have to determine along the way where you’re going to make a compromise, because you can’t make everyone happy all the time. So you have to determine what is the foundation of what you’re trying to do, and then that can inform those decisions as you’re trying to make them. There are hundreds of decisions that go into developing something like a furniture line.” -Lane McNab
“You know what I love about that, is it’s so typical of any entrepreneur’s journey, but of course to a designer’s journey. I can imagine that if you analyzed the projects you’ve done and the way you priced them twelve years ago, you’d probably say the same thing: ‘in the beginning I wasn’t sure if I was going to get another client or if the phone was ever going to ring again, so I was pricing projects at a lower rate. But I eventually understood that my value was worth more.’” -LuAnn Nigara
“Once I know what I’m going to do, and that my risk tolerance is ok with it, I’m just going to do it. I’m not going to hit a wall of ‘oh it’s too hard or too expensive.’ You just get to the next fork in the road and figure out how to make it work.” -Lane McNab
More about Lane McNab:
A Southern transplant, Lane grew up in Tallahassee, FL and completed undergraduate studies at Rhodes College in Memphis, TN. Soon after she moved to the West Coast where she attended the San Francisco Conservatory of Music. Graduating with advanced degrees in vocal performance, she pursued her music career spending several years as a highly-acclaimed operatic soprano in leading roles throughout the Bay Area.
After years of extensive travel and studies abroad, Lane left opera singing to manage the demands of a growing family. When she returned to the working world, she focused on her other artistic passion: designing interiors. Before founding Lane McNab Interiors in 2012, she apprenticed with a local design and construction firm as a designer and project manager which gave her an invaluable hands-on experience and a deep knowledge of the design and construction process.
A continuously curious learner with a passion for beauty, uniqueness, detail, and quality Lane has created a firm with a team of like-minded professionals giving her a devoted clientele and close relationships with vendors and tradespeople throughout the Bay Area. Her designs have been featured in numerous publications and tastemaker sites. When not passionately pursuing design, Lane spends her free time with her three children and husband in their 115 year old house in Berkeley, CA.
Connect with Barry Lantz:
What’s new with LuAnn Nigara
The Power Talk Friday Tour at High Point
LuAnn Nigara and Friends Meet and Greet at High Point
Inside Voice, Outside Voice Monthly Virtual Events
http://www.luannnigara.com/cob
Get The Goodies!
For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here.
To Get on LuAnn’s Email List, text the word designbiz to 444999!
Purchase LuAnn’s Books Here:
Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action
Book 2: A Well-Designed Business – The Power Talk Friday Experts
Pre-Order Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2
Connect with LuAnn Nigara
LuAnn’s Website
LuAnn’s Blog
Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast
A Big THANK YOU to Today’s Podcast Sponsor:
Kravet: Kravet’s commitment to innovation and their ability to bring in new technology works to make life easier for you as a designer. Their new website redesign makes finding quality home furnishings even easier for you. With the new redesign, you can quickly access all of your tools, like your account settings, price lists, current and past orders and more. The product has also been enhanced to offer more tailored results to get you what you're looking for quicker. Designers can now also search more specifically by color with Kravet's new advanced color search, which allows you to create the exact custom color you are looking for and get filtered search results that best match your selection. Visit Kravet.com today to see it for yourself! Be sure to use coupon code AWDB10 for 10% off your first order!
Mydoma: Mydoma is the designer toolkit. Not only does it offer a workflow software to keep your projects organized from beginning to end, but it also offers a valuable, thriving designer community. Mydoma is created by designers, for designers, so you know that it can truly offer everything you need to stay organized and free up your time. You can get 20% off your first three months by signing up at mydomastudio.com/awelldesignedbusiness.
Other Shows Mentioned:
#205 Lane McNab: How Interior Designers and Contractors Work Together
#540 Robin Baron: Strategic Thinking on Product Development
#73 Kim Kuhteubl: Understand the Value of Your Creativity and How to Find Your True Tribe
#670 Power Talk Friday: Susan Inglis: Sustainable Furnishings Council, What You Need to Know.
Today with Desi Creswell:
Welcome to A Well-Designed Business. Desi Creswell, interior design coach and mindset guru shares the common signs of overwhelm and what can be done to combat the overwork that quietly sneaks into our lives when we take our eyes off our work/life vision and start telling ourselves all sorts of stories about why we must stack our day so high it starts to spill over.
Pick it apart:
[9:51] Desi covers the first few signs of overwhelm: buffering, daydreaming about quitting, and not being excited about your wins.
[16:26] Desi walks through the final signs of overwhelm: not feeling creative and not having fun anymore.
[27:05] Desi addresses how we can prevent overwhelm.
[43:01] Desi offers approaches to saying no to a project.
[51:19] Desi shares how working on our mindset allows us to process through negative emotions.
LuAnn and Desi Creswell's Ah-Ha moments:
“We’re overworking because we’re trying to get somewhere, but that ends up slowing us down - and might result in us quitting the dream instead of getting us there faster.” - Desi Cresswell
“Confidence is being able to have your own back through any emotion and knowing you can handle it.” - Desi Cresswell
More About Desi Creswell:
Desi is a Certified Life & Business Coach for interior designers who are exhausted from the hamster wheel and want to get out of the hustle. As a former interior designer who found another way, Desi understands how it feels to be trapped in the constant spin of busy work.
Through her intimate group program and private coaching, she coaches designers through mindset tools and practical strategies so that they can make the time to build meaningful progress toward their business and life goals.
Connect with Desi Creswell:
What’s new with LuAnn Nigara
http://www.luannnigara.com/cob
Get The Goodies!
For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here.
To Get on LuAnn’s Email List, text the word designbiz to 444999!
Purchase LuAnn’s Books Here:
Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action
Book 2: A Well-Designed Business – The Power Talk Friday Experts
Pre-Order Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2
Connect with LuAnn Nigara
LuAnn’s Website
LuAnn’s Blog
Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast
A Big THANK YOU to Today’s Podcast Sponsor:
Revel Woods: your source for premium hardwood and resilient flooring. Using the Revel Woods selector tool, you’ll be able to find curated suggestions for your project catered to your client’s home. When you sign up for a free professional membership, you’ll get access to exclusive discounts and referral benefits. Visit revelwoods.com to get started.
Other Shows Mentioned:
#475 Power Talk Friday: Desi Creswell: How to Create More Time
#557 Power Talk Friday: Desi Creswell: Develop Your CEO Mindset
Today with Barry Lantz:
Welcome to A Well-Designed Business. In his twenties, Barry Lantz worked retail before starting his own full-service interior design business. Then, instead of retiring, he switched gears to begin a successful encore career in art. Learn what advice this seasoned pro has for young designers and the words his mother told him that he’ll never forget.
Pick it apart:
[7:09] Barry talks about his first job before starting his own business.
[11:15] Barry shares his story about pitching to Kravet.
[17:41] Barry talks about his unique approach to client presentations.
[26:35] Barry shares advice for designers.
[30:36] Barry talks about the need for designers to have confidence.
LuAnn and Barry Lantz’s Ah-Ha moments:
“For me, selling is the rush. I just love to sell!” - Barry Lantz
“Two of the biggest words for success are selling and presentation.” - Barry Lantz
“I never think anything. I’ve never said that to a client.” - Barry Lantz
More about Barry Lantz:
Known nationally for his sense of style and interior design talent, Barry Lantz embarked on a professional artistic career in 2010. After painting several pieces for an event and selling them unexpectedly, he began to paint on canvas as a layer to his design business. His art has become an important component of his successful design profession.
Barry of A Lantz Design has designed interior and exterior spaces for more than thirty years. His signature interiors have been published in local and national publications. Barry’s work is admired, respected and enjoyed in over thirteen states in the United States. His style and talent have also been featured on HGTV. Barry continues to provide interior and exterior design services to his clients everywhere.
The long lasting relationship he has with clients is what motivated him to begin his expression on canvas. With the use of color, scale, form and balance the interior spaces he creates become works of art.
By applying his forward design approach to canvas, Barry’s art comes alive with movement, mood, color, scale and proportion. Inspiration comes from shapes, light, texture, color and earthly ingredients.
His new found love for painting has become a passion. “Having placed several hundred pieces since 2010 is overwhelming and very flattering,” he shares. Barry paints in his design studio in Carmel, Indiana. His studio features work in all sizes and colors and you can see a painting in progress.
Commissions are welcome for the most discriminating buyers and collectors.
Connect with Barry Lantz:
Kravet: Barry Lantz Canvas to Cloth
What’s new with LuAnn Nigara
The Power Talk Friday Tour at High Point
LuAnn Nigara and Friends Meet and Greet at High Point
Inside Voice, Outside Voice Monthly Virtual Events
http://www.luannnigara.com/cob
Get The Goodies!
For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here.
To Get on LuAnn’s Email List, text the word designbiz to 444999!
Purchase LuAnn’s Books Here:
Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action
Book 2: A Well-Designed Business – The Power Talk Friday Experts
Pre-Order Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2
Connect with LuAnn Nigara
LuAnn’s Website
LuAnn’s Blog
Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast
A Big THANK YOU to Today’s Podcast Sponsor:
Kravet: To see what’s new at Kravet, go to Kravet.com and use coupon code AWDB10 for 10% off.
If you are going to High Point this fall, Oct 2021, please be sure to stop into to Kravet. Their showroom is one of the most beautiful ones there. You can see the Canvas to Cloth Collection, meet the Kravet team and let them know how much you appreciate their support in helping me bring this podcast to you.
If you will be in High Point, I hope you are planning to come the LuAnn and Friends Meet and Greet party sponsored by Revel Woods Pandora's Manor. This is a free event but you do need to RSVP. Please go RSVP here!
Today with Lisa Princic:
Welcome to A Well-Designed Business. We talk a lot about niching on the show. But today we’re talking about a different aspect of getting clear on what you do—your value proposition. Don’t let the marketing jargon fool you: your value proposition is something you already have, whether you’ve defined it or not. Today, business strategist Lisa Princic is sharing her insights on what a value proposition is, why it matters, and how to gain clarity around yours.
Pick it apart:
LuAnn and Lisa Princic’s Ah-Ha moments:
“This is what I find interesting about service-based businesses. We start a little bit casually. We say “I want to do this thing” and we don’t really think about it like a business. But could you imagine a business that is planning to have huge growth or is asking for a lot of venture capitalist funding before they get started—they have to prove themselves before they go to market. They’re figuring out their value proposition before they’re setting up shop. They have to know that it’s getting traction, they have to do their market research, and they have to get clear on why it’s going to be successful. We don’t do that.” -Lisa Princic
“Whether or not you call it out on your website “I am the interior design that does sustainable design” for example, if you have enough blog posts and information out there, the people that are searching that will find you, and if they love your portfolio and all the other things fall into place, then they already know you can do that because of the writing, but whether your website has you niched all the way down is irrelevant at that point.” -LuAnn Nigara
“Trust is created through words more than it is through photos. It’s letting them know what you do. You can be ultra nurturing, you can be leading edge...these are all really subtle things that we can write down...You’re going to better suit different clients based on your personality.” -Lisa Princic
More About Lisa Princic:
Lisa Princic is a trained business strategist and the host of the Scaling Deep Podcast. Lisa's clients turn to her for help with business growth when they are worn out from chasing the next mass marketing trick, but know they need to go beyond word of mouth. She is a results-oriented, deep thinker who has an innate instinct for “seeing” the value of a business and turning that into a pipeline of ideal clients. A staunch believer in business simplicity and intention, Lisa helps her clients accomplish their goals by focusing on what to do AND what to ignore.
Connect with Lisa Princic:
What’s new with LuAnn Nigara
http://www.luannnigara.com/cob
Get The Goodies!
For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here.
To Get on LuAnn’s Email List, text the word designbiz to 444999!
Purchase LuAnn’s Books Here:
Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action
Book 2: A Well-Designed Business – The Power Talk Friday Experts
Pre-Order Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2
Connect with LuAnn Nigara
LuAnn’s Website
LuAnn’s Blog
Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast
A Big THANK YOU to Today’s Podcast Sponsor:
Revel Woods: your source for premium hardwood and resilient flooring. Using the Revel Woods selector tool, you’ll be able to find curated suggestions for your project catered to your client’s home. When you sign up for a free professional membership, you’ll get access to exclusive discounts and referral benefits. Visit revelwoods.com to get started.
Other Shows Mentioned:
#651 Power Talk Friday: Rachael Bozsik: Gaining Credibility in Interior Design
#174 Power Talk Friday- Fred Berns- Own Your “Only” Word & Tips to Discover Yours
#256 Nancy Ganzekaufer- A Powerful Strategy to Attract More Clients
#214 Rachel Moriarty: How FaceBook Live Can Be A Game Changer For Your Interior Design Business
Today with Kate Rasmussen:
Welcome to A Well-Designed Business. Today, we’re talking about how to take on new projects—specifically projects that you don’t have experience or expertise in. It can seem almost impossible to break into new avenues in your business. But with the right strategy in place, you can find and land new projects, even without the specific expertise in that area. I’m joined by Kate Rasmussen of Wade Weissmann Architecture, who has quite a bit of experience doing just that!
Pick it apart:
LuAnn and Amy Lynn Allard’s Ah-Ha moments:
“When you’re breaking into a new market, you’re probably not going to hit the same profitability margin, but you also don’t want it to hit the bottom line too hard, especially when it’s a much larger project.” -Kate Rasmussen
“We analyze at the end of a project what went well, what didn’t go well, from design to schedule to communication, and then at the heart of it, profitability.” -Kate Rasmussen
“It does attest to the power of relationships, that it’s not a transaction, it’s a conversation, it’s a friendship, it’s a relationship. You’re not necessarily calling them to ask them to show you or teach you or help you propose this. You’re calling on a colleague that you know has done a project of similar style or scale and you’re picking their brain about that project— what were the pitfalls, the challenges, what did you not know before you started.” -LuAnn Nigara
Connect with Kate Rasmussen:
What’s new with LuAnn Nigara
The Power Talk Friday Tour at High Point
LuAnn Nigara and Friends Meet and Greet at High Point
http://www.luannnigara.com/cob
Get The Goodies!
For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here.
To Get on LuAnn’s Email List, text the word designbiz to 444999!
Purchase LuAnn’s Books Here:
Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action
Book 2: A Well-Designed Business – The Power Talk Friday Experts
Pre-Order Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2
Connect with LuAnn Nigara
LuAnn’s Website
LuAnn’s Blog
Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast
A Big THANK YOU to Today’s Podcast Sponsor:
Mydoma: Mydoma is the designer toolkit. Not only does it offer a workflow software to keep your projects organized from beginning to end, but it also offers a valuable, thriving designer community. Mydoma is created by designers, for designers, so you know that it can truly offer everything you need to stay organized and free up your time. You can get 20% off your first three months by signing up at mydomastudio.com/awelldesignedbusiness.
Kirsch: Kirsch is your source for custom drapery hardware and window coverings. With a history of innovation and extensive industry knowledge, Kirsch can set you up with what you need for your next project. Visit kirsch.com to learn more.
Welcome to a Well-Designed Business! Flashback Friday is back and we dug up another favorite from the podcast archives.
Christine Lin of San Francisco’s Form and Field walks through how she went from working for a designer part-time to starting her own thriving business. A podcast listener, Christine implemented much of what she heard, but she also experienced some bumps along the way. Listen in to learn what tripped her up and what she’s doing so it doesn’t happen again.
[6:33] Christine talks about how she got her business systems set up
[15:50] Christine tells how she works with friends who are also clients
[23:03] Christine talk about mistakes she made with hiring
[29:20] Christine shares her experience with hiring and managing a bookkeeper
[39:41] Christine tells how she got fired from one of her projects
[46:34] LuAnn asks Christine what went wrong when charging a flat fee
[58:10] Christine shares the mantra that has helped makes her business better
“I had an employee handbook before I even hired anyone.” -Christine Lin
“I knew I could go farther and faster on my own.” -Christine Lin
“It wasn’t about what’s leftover, that’s what I’m going to pay myself. It was, this is my goal, and I’m going to do whatever it takes to hit it.” -Christine Lin
“What can you do differently to produce a better result.” -Christine Lin
What’s new with LuAnn Nigara
insidevoiceoutsidevoice.com
http://www.luannnigara.com/cob
For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here.
To Get on LuAnn’s Email List, text the word designbiz to 444999!
Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action
Book 2: A Well-Designed Business – The Power Talk Friday Experts
Pre-Order Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2
LuAnn’s Website
LuAnn’s Blog
Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast
Revel Woods. Please go to revelwoods.com to learn how you can add wood flooring to your product offerings. I know you make money on design fees-- but to generate real revenue you have to be selling product too, and why not wood flooring? Revel Woods has their design trade program so well thought out that it makes it easy for you to get into this, experience or not.
Today with Amy Lynn Allard:
Welcome to A Well-Designed Business. Looking for advice on systems to turbo-charge your business? Amy Lynn Allard of Boston’s Amy Lynn Interiors learned to thrive using well-crafted, meticulous systems. She is big on time blocking, but that’s not all. Amy walks through two of her most powerful systems, the team agenda and an invaluable spreadsheet she uses to create a multiple-project timeline.
Pick it apart:
[17:53] Amy explains her approach to adding specs to elevations.
[25:47] Amy walks through how she creates her agenda.
[42:14] Amy explains her Monday morning overview meeting.
[45:22] Amy shares how she creates a schedule for new client work.
[46:42] LuAnn recaps Amy’s new client schedule creation process.
[53:52] Amy shares about her business coach.
LuAnn and Amy Lynn Allard’s Ah-Ha moments:
“Hire and fire off your core values.” - Amy Lynn Allard
Connect with Amy Lynn Allard:
What’s new with LuAnn Nigara
http://www.luannnigara.com/cob
Get The Goodies!
For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here.
To Get on LuAnn’s Email List, text the word designbiz to 444999!
Purchase LuAnn’s Books Here:
Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action
Book 2: A Well-Designed Business – The Power Talk Friday Experts
Pre-Order Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2
Connect with LuAnn Nigara
LuAnn’s Website
LuAnn’s Blog
Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast
A Big THANK YOU to Today’s Podcast Sponsor:
Mydoma: Mydoma is the designer toolkit. Not only does it offer a workflow software to keep your projects organized from beginning to end, but it also offers a valuable, thriving designer community. Mydoma is created by designers, for designers, so you know that it can truly offer everything you need to stay organized and free up your time. You can get 20% off your first three months by signing up at mydomastudio.com/awelldesignedbusiness.
Revel Woods is a designer-focused supplier of premium hardwood and resilient flooring. Through their Pro Account Program, designers become flooring experts and are empowered to advise clients on the flooring that works best for their lifestyle. Learn more by going to RevelWoods.com.
IDS: The Interior Design Society (IDS) is one of the country's largest design organizations dedicated to serving the residential interior design industry. We're a group of like-minded professionals interested in broadening their network, professional development, and continued education. IDS offers its members a place to belong within a supportive and welcoming design community through local chapters nationwide, and our Virtual Chapter!
Today with Fiona Mostyn:
Welcome to A Well-Designed Business. Many designers know that a blog can be a valuable marketing tool. But are you using your blog to its fullest potential? Or are you making the mistake that many designers make of not beginning with your goal in mind?
Today, I’m joined by Fiona Mostyn of My Deco Marketing, a blog service for interior designers. Fiona is sharing her insight into how you can leverage your blog to grow your business and help it thrive.
Pick it apart:
LuAnn and Fiona Mostyn’s Ah-Ha moments:
“If you want to elevate your business to get the clients that you want, you need to think about who that person is and then start speaking to them in their language, which is what your blog allows you to do. So I really think that niching is the key to a successful business.” -Fiona Mostyn
“Niche down so much that you’re not only the best option for your people, you’re the only option.” -Fiona Mostyn
“I’ve said often on the show, back in the day when we started our company and there was no internet that when you wanted to advertise, you called someone and you paid them and you gave them money and they developed an ad for you and put it in a magazine. And now, we’re expected to be designers and window treatment professionals and podcasters and also marketing people.” -LuAnn Nigara
More About Fiona Mostyn:
Fiona runs My Deco Marketing, a specialist marketing service that helps interior designers and home decor brands with smarter marketing to become more visible online.
Fiona has written hundreds of blogs for designers and home decor brands. Fiona also provides CPD marketing webinars and content for the UK's leading associations for interior designers including The British Institute of Interior Designers, The Home Staging Association UK & Ireland and The Decorcafe Network for Creative Businesses.
In January 2021 Fiona published 365+ Blog post ideas for interior designers.
Connect with Fiona Mostyn:
What’s new with LuAnn Nigara
http://www.luannnigara.com/cob
Get The Goodies!
For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here.
To Get on LuAnn’s Email List, text the word designbiz to 444999!
Purchase LuAnn’s Books Here:
Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action
Book 2: A Well-Designed Business – The Power Talk Friday Experts
Pre-Order Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2
Connect with LuAnn Nigara
LuAnn’s Website
LuAnn’s Blog
Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast
A Big THANK YOU to Today’s Podcast Sponsor:
Kravet is always working to make finding quality home furnishings even easier for you. With their latest website redesign, you can quickly access all of your tools, like your account settings, price lists, current and past orders and more. The product has also been enhanced to offer more tailored results to get you what you're looking for quicker. Designers can now also search more specifically by color with Kravet's new advanced color search, which allows you to create the exact custom color you are looking for and get filtered search results that best match your selection. Visit Kravet.com today to see it for yourself! Be sure to use coupon code AWDB10 for 10% off your first order!
Other Shows Mentioned:
# 364 Janelle Photopoulos: Leading, Not Simply Running, Your Interior Design Firm
#635 Beth Diana Smith: Refining Process in Your Interior Design Business
#214 Rachel Moriarty: How FaceBook Live Can Be A Game Changer For Your Interior Design Business
Today on A Well-Designed Business:
Today is a What Would Lu Do episode! Today’s listener question comes to us from a designer whose vendor left them high and dry. Join me today and I break down this listener's dilemma from start to finish.
What’s new with LuAnn Nigara
http://www.luannnigara.com/cob
Windowworksnj.com
Shop38east.com
Comfortex.com
Get The Goodies!
For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here.
To Get on LuAnn’s Email List, text the word designbiz to 444999!
Purchase LuAnn’s Books Here:
Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action
Book 2: A Well-Designed Business – The Power Talk Friday Experts
Pre-Order Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2
Connect with LuAnn Nigara
LuAnn’s Website
LuAnn’s Blog
Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast
Today with Emily King:
Welcome to A Well-Designed Business. What money story are you’re playing in your head? Does it open you up to opportunities and building a successful business or does it hold you back from making your dreams a reality? Emily King, of The Rich Woman, walks through how to discover our money personality and detox ourselves from negative money talk so we can start living a life of abundance and opportunity.
Pick it apart:
[16:10] Emily explains what money mindset is.
[25:20] Emily shares how her money mindset was shaped by her childhood.
[34:11] Emily explains the money personality archetypes.
[47:14] Emily shares some things you can do on your own to recognize and overcome your money blocks.
[51:07] LuAnn tells how she prepared her daughters to be able to support themselves no matter what.
LuAnn and Emily King’s Ah-Ha moments:
“We get to rewrite our money story to a more empowering one.” - Emily King
More About Emily King:
Emily King is a wealth & abundance coach for entrepreneurial women and the founder of The Rich Woman signature coaching program. Since 2015 she’s worked with 100’s of women to help them create a loving relationship with money so they can massively increase their income and impact. Armed with an MBA and certifications as an NLP practitioner, timeline therapist and pilates instructor (yes--all those things!), Emily brings the perfect mix of manifesting-woo and business chops to the table to help women across the world live their best ‘Rich Woman’ lives - a life of financial freedom, fulfillment and fun.
Connect with Emily King:
What’s new with LuAnn Nigara
http://www.luannnigara.com/cob
Get The Goodies!
For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here.
To Get on LuAnn’s Email List, text the word designbiz to 444999!
Purchase LuAnn’s Books Here:
Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action
Book 2: A Well-Designed Business – The Power Talk Friday Experts
Pre-Order Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2
Connect with LuAnn Nigara
LuAnn’s Website
LuAnn’s Blog
Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast
A Big THANK YOU to Today’s Podcast Sponsor:
Revel Woods is a designer-focused supplier of premium hardwood and resilient flooring. Through their Pro Account Program, designers become flooring experts and are empowered to advise clients on the flooring that works best for their lifestyle. Learn more by going to RevelWoods.com.
Today with Melinda Marquardt:
Welcome to A Well-Designed Business. Today, I’m joined by Melinda Marquardt of the Vale London, a line of exquisite textiles and wallpapers for the luxury interiors market. Melinda struck out on her own after years in the corporate world, determined to lean on her creativity and passion to fuel her business. She buckled down, learned the business side, and figured out how to thrive. Today, she’s sharing what she believes entrepreneurs need to remember to succeed!
Pick it apart:
LuAnn and Melinda Marquardt’s Ah-Ha moments:
“If you keep trying new things and keep trying as hard as you can and working as hard as you can, things will come together. That’s how I feel about trying the business side of things and figuring out the art side of things. You just learn a lot, and everything will come together.” -Melinda
“Somebody else might be thinking about designing for it to be marketable, but what you’re saying is when you have the experience of having traveled the world within the business of textiles, you understand inherently that there’s a market somewhere. It might not be the zip code you’re living in, but in order to design true to yourself and to design something that’s truly beautiful, you have to design what you love.” -LuAnn
“I want to stay true and focused to the vision of my company and my artwork.” -Melinda
“The risk isn’t just the money on the line, the risk is that you can show up and do the hard things, and if you don’t have the stomach for that you’re not going to run a successful business.” -LuAnn
Connect with Melinda Marquardt:
What’s new with LuAnn Nigara
http://www.luannnigara.com/cob
Get The Goodies!
For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here.
To Get on LuAnn’s Email List, text the word designbiz to 444999!
Purchase LuAnn’s Books Here:
Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action
Book 2: A Well-Designed Business – The Power Talk Friday Experts
Pre-Order Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2
Connect with LuAnn Nigara
LuAnn’s Website
LuAnn’s Blog
Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast
A Big THANK YOU to Today’s Podcast Sponsor:
Mydoma: Mydoma is the designer toolkit. Not only does it offer a workflow software to keep your projects organized from beginning to end, but it also offers a valuable, thriving designer community. Mydoma is created by designers, for designers, so you know that it can truly offer everything you need to stay organized and free up your time. You can get 20% off your first three months by signing up at mydomastudio.com/awelldesignedbusiness.
Kirsch: Kirsch is your source for custom drapery hardware and window coverings. With a history of innovation and extensive industry knowledge, Kirsch can set you up with what you need for your next project. Visit kirsch.com to learn more.
Other Shows Mentioned:
#628 Power Talk Friday: Ginna Christensen: The Importance of Values in Your Interior Design Business
#47 Gail Davis: Make Your Life Count
Today with Patricia Lohan:
Welcome to A Well-Designed Business. It's Power Talk Friday! Feng Shui expert, Patricia Lohan shares how you can clear your home and office of subconscious obstructions so you can provide space for opportunities and prosperity to flow. Learn how to intentionally filter your environment, analyze your art and position your desk for success.
Pick it apart:
[28:32] Patricia shares her perception of Feng Shui in comparison to an iceberg
[32:02] Patricia explains the importance of the art you choose for your spaces
[41:12] LuAnn and Patricia talk about what to do with objects in your space that you don’t love
[46:20] Patricia explains how she assesses the energy of a house
LuAnn and Patricia Lohan's Ah-Ha moments:
“Feng Shui is acupuncture for your home.” - Patricia Lohan
“I love the idea of making your home become a vision board of where you are going.” - Patricia Lohan
More About Patricia Lohan:
Patricia Lohan is the creator of Feng Shui Mastery and Author of The Happy Home: A Guide To Creating A Happy, Healthy, Wealthy Life. Patricia Lohan helps women make their home magnetic to money, luck, and blessings. She shows you what they don't teach in school, what lies between the lines, your top secret tool for success. She is a feng shui expert, a healer, and a passionate female entrepreneur who has shaped her dream life living in Bali with her husband. Patricia has a gift at making feng shui simple and easy to understand and implement.
She has helped thousands of people across the globe embrace feng shui and create lasting changes in their homes, lives, and businesses. Patricia has seen firsthand the power of the mind, surroundings, and inner healing, clearing and aligning everything so it works holistically.
Connect with Patricia Lohan:
What’s new with LuAnn Nigara
http://www.luannnigara.com/cob
Get The Goodies!
For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here.
To Get on LuAnn’s Email List, text the word designbiz to 444999!
Purchase LuAnn’s Books Here:
Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action
Book 2: A Well-Designed Business – The Power Talk Friday Experts
Pre-Order Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2
Connect with LuAnn Nigara
LuAnn’s Website
LuAnn’s Blog
Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast
A Big THANK YOU to Today’s Podcast Sponsor:
Big thanks to both Revel Woods and Mydoma Studio for sponsoring the show and for sponsoring our upcoming High Point Market activities. Revel Woods will be sponsoring our Thursday night get together on October 14, 2021 in High Point. This will be free and open to all. Just a little bonus fun night, especially if you are coming in on Thursday to be here for Power Talk Friday the next day. Join me, many of my LuAnn University instructors. and my co-authors from both Power Talk Friday Expert books! RSVP here
The Power Talk Friday High Point Tour is sponsored by Mydoma Studio and Revel Woods. Both Sarah Daniele and John Dupra will be with us for the celebration dinner after an intense day working, brainstorming, learning and creating between the workshop sessions, the round table coaching sessions and all the things in between. Please go see how each of these companies can help you be more efficient, more profitable and be a better business owner. mydomastudio.com/awelldesignedbusiness and revelwoods.com
Today with Demetrius Robinson:
Welcome to A Well-Designed Business. Demetrius Robinson, full-service luxury interior designer and lifestyle brand pro behind At Home With Savvy, shares his secret sauce for Instagram success. Demetrius chats about why he recently rebranded, how he approaches his online community, and how he hacks the occasional lack of motivation.
Pick it apart:
[9:58] Demetrius gives an overview of how he selects brands he represents
[22:30] Demetrius explains how he meshes his DIY community and his luxury clients
[30:10] LuAnn and Demetrius discuss the importance of tone and language choice on social and with clients
[36:12] Demetrius talks about why and how he rebranded
[49:17] Demetrius shares his process for creating content
LuAnn and Demetrius Robinson’s Ah-Ha moments:
“It’s about not just being present, it’s about being sure of what you’re there to do.” - Demetrius Robinson
“Our reputation is all we have.” - Demetrius Robinson
“I lean on discipline rather than motivation.” - Demetrius Robinson
More About Demetrius Robinson:
Demetrius is an Indianapolis based Interior Designer, Content Creator and founder of At Home With Savvy, a home lifestyle brand that's dedicated to inspiring others to live a more elevated home lifestyle. He founded his interior design business in 2016 and recently began creating design and lifestyle content online at the start of the global pandemic in March of 2020. In just one short year he's grown his Instagram account from 6k-94k followers by implementing a strong and unique social media strategy. With the growth of his online platform, he's had the opportunity to partner with brands such as Spotify, NEST Fragrances, Home Depot to name a few.
Connect with Demetrius Robinson:
What’s new with LuAnn Nigara
http://www.luannnigara.com/cob
Get The Goodies!
For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here.
To Get on LuAnn’s Email List, text the word designbiz to 444999!
Purchase LuAnn’s Books Here:
Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action
Book 2: A Well-Designed Business – The Power Talk Friday Experts
Pre-Order Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2
Connect with LuAnn Nigara
LuAnn’s Website
LuAnn’s Blog
Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast
Welcome to a Well-Designed Business. On this week’s Flashback Friday, we’re taking a look back at episode 314 with Kristen Thomas of Studio Thomas.
Like many designers, Kristen started her business taking on any work that came her way. But four years in, she wanted to gain clarity on the experience she wanted to create, the clients she wanted to work with, and the philosophy she wanted to connect with as she approached projects. She made the decision to niche down and gain clarity. The results spoke for themselves.
“It was a pure faith thing. We just said we have to believe in ourselves and work hard. For me, there was no option of failure. It just wasn’t even an option, because for me, I was going to work so hard and treat everybody so good, and get my reputation where I felt like it was strong enough where I could ride forward on that reputation and get better and better jobs.” -Kristen Thomas
“When you look at Studio Thomas, when you look at your Instagram, when you look at your website, and you are a designer that maybe is in business one or two years, or maybe a designer that’s in business seven, eight, or 15 years, and you’re not doing that type of work, it’s very easy to be down on yourself and think ‘Oh my goodness, what am I doing wrong? How do I get there? Why don’t I know how to do that?’ But to hear how hard it was for you—that doesn’t come through on Instagram.” -LuAnn Nigara
“I never planned on being a leader. I never planned on being a boss. Never. I was going to be an interior designer and I thought that’s what I was going to do. And the more people we got on our team, the more I thought, ‘I got to learn to be a leader.’” -Kristen Thomas
“It’s like a tug-of-war. If you have a client who doesn’t think the same kind of things that you’re thinking, you literally feel like you’re going back and forth like a tug-of-war. It’s not flowing well. It’s not fun for them. It’s not fun for you, and you don’t want to do that. You want your highest contribution, and you want to be the very best at what you do.” -Kristen Thomas
insidevoiceoutsidevoice.com
http://www.luannnigara.com/cob
For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here.
To Get on LuAnn’s Email List, text the word designbiz to 444999!
Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action
Book 2: A Well-Designed Business – The Power Talk Friday Experts
Pre-Order Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2
LuAnn’s Website
LuAnn’s Blog
Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast
Kirsch: Kirsch is the leader in drapery hardware. Their Briza Motorization, allowing your clients to control their draperies in an instant from anywhere. It’s simple to install, quiet, and easily integrates with third party systems. It’s even available on most of their most popular rods. Visit kirsch.com today to learn more!
Other Shows Mentioned:
#174 Power Talk Friday- Fred Berns- Own Your “Only” Word & Tips to Discover Yours
#256 Nancy Ganzekaufer- A Powerful Strategy to Attract More Clients
#291 Cheryl Luckett – From Side Hustle to Full Time Interior Design
#606 Phoebe Oldrey: How a Niche Can Give New Life to Your Business
Today on A Well-Designed Business:
Today is a What Would Lu Do episode! Today’s listener question comes to us from a designer struggling with where to find the funds to invest in their business. I say it all the time, we all have our superpowers. Today, I lean into this idea in the sense that running a business takes a village. You are not going to be the best at everything. To run our business, it takes a dream team. Start to assemble yours.
What’s new with LuAnn Nigara
http://www.luannnigara.com/cob
Windowworksnj.com
Shop38east.com
Comfortex.com
Get The Goodies!
For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here.
To Get on LuAnn’s Email List, text the word designbiz to 444999!
Purchase LuAnn’s Books Here:
Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action
Book 2: A Well-Designed Business – The Power Talk Friday Experts
Pre-Order Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2
Connect with LuAnn Nigara
LuAnn’s Website
LuAnn’s Blog
Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast
Other Shows Mentioned
#375 Lisa Gilmore
#484 Laurence Carr
#349, #564 Peter Lang
Welcome to a Well-Designed Business. Ethan Beute, Chief Evangelist at BombBomb shares how a simple video tool can be used to differentiate yourself and showcase the best sales asset you have - yourself! Learn the framework for creating a video response to web inquiries and walk with Ethan as he shares how you can use video in the place of email and text.
Pick it apart:
[18:49] Ethan reviews when one would send video vs. email/text.
[26:05] LuAnn summarized where interior designers can use BombBomb in their business
[31:25] Ethan addresses common objections to using video for web-lead follow up
[48:20] LuAnn recaps how BombBomb is different from highly produced marketing videos
LuAnn and Ethan Beute’s Ah-Ha moments:
“We can build this psychological proximity to people. It’s the same reason that for decades people felt close to the television news anchor.” - Ethan Beute
“People will feel closer to you when you are in front of them.” - Ethan Beute
“All any of us wants is to feel seen, heard, appreciated, and understood.” - Ethan Beute
More About Ethan Beute:
Chief Evangelist at BombBomb, coauthor of Rehumanize Your Business, and host of The Customer Experience Podcast, Ethan has spent the past decade helping business professionals be more personal and human through simple video messages. He’s sent more than 12,000 videos himself. He also spent a dozen years leading marketing teams inside local television stations in Chicago, Grand Rapids, and Colorado Springs. He holds undergraduate and graduate degrees from the University of Michigan and UCCS in communication, psychology, and marketing. He lives in Colorado Springs with his wife and son.
Connect with Ethan Beute and BombBomb:
What’s new with LuAnn Nigara:
insidevoiceoutsidevoice.com
http://www.luannnigara.com/cob
Get The Goodies!
For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here.
To Get on LuAnn’s Email List, text the word designbiz to 444999!
Purchase LuAnn’s Books Here:
Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action
Book 2: A Well-Designed Business – The Power Talk Friday Experts
Pre-Order Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2
Connect with LuAnn Nigara
LuAnn’s Website
LuAnn’s Blog
Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast
A Big THANK YOU to Today’s Podcast Sponsors:
Kravet: the industry leader in the to-the-trade home furnishings industry. Kravet just recently unveiled their newest collection, Barry Lantz canvas to cloth. Check it out today and use coupon code AWDB10 to save 10% off any one purchase of Kravet Fabric, Wallpaper or Trim.
Mydoma Studio is the workflow software that organizes your design projects from beginning to end saving you time, money, and keeping everything in one place. And just for listeners of A Well-Designed Business, you can get 20% off Mydoma for 3 months! Visit mydomastudio.com/awelldesignedbusiness to learn more.
Other shows mentioned:
#616 Joann Kandrac and Kelly Kole: Onboarding New Interior Design Clients
Welcome to A Well-Designed Business. Jessica Matteson started her business with lots of experience but little time and money to invest in getting Jessica Matteson Landscape Architecture off the ground. Jessica shares her journey from starting with just $35 in advertising postcards to running a successful luxury landscape architecture business.
14:28 Jessica shares her onboarding process in detail
18:12 Jessica gives a tip on how to handle a client introducing new wants in the middle of a project
22:78 Jessica shares how she broadens the scope of projects to include additional products
26:20 Jessica shares how she used to do her discovery process and the benefits of conducting it with her new method
34:28 Jessica tells the story about how she invented her one-day service concept
41:20 Jessica shares her simple marketing strategy she’s used since day one
52:30 Jessica tells about her early years and the mantra that got her through
“I’ve stopped converting people. I just look for people who are open to the message.” - Jessica Matteson
“Just do one thing. Don’t ever let yourself do nothing. Because the difference between something and nothing is everything.” - Jessica Matteson
“Just get ready for when the opportunity is fully available.” - Jessica Matteson
“You can’t work out hard enough in one day to achieve the body you want.” -LuAnn (paraphrasing Jessica’s statement)
Jessica Matteson is a landscape architect that believes in the great joys of life. She works with residential and select commercial clients to design landscapes and distinctive outdoor experiences. Using her signature discovery process, she identifies the special magic of each property and combines it with each clients' unique identity to create something one-of-a-kind and exceptional. By harnessing the nuances of light, sound, air movement, and perspective, as well as the subconscious psychology of plantings and materials, she tells an original story of a place and its inhabitants.
Jessica's work is influenced by travel to more than 20 countries to study all genre of landscapes and wild places. She has a Masters of Landscape Architecture and a Bachelor of science in horticulture, both from Cornell University. Before opening MLA, she worked for highly respected firms in both the south and northeast as well as an organic design-build company in New York State.
http://www.luannnigara.com/cob
For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here.
To Get on LuAnn’s Email List, text the word designbiz to 444999!
Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action
Book 2: A Well-Designed Business – The Power Talk Friday Experts
Pre-Order Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2
LuAnn’s Website
LuAnn’s Blog
Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast
Revel Woods first serves designers through product education - so designers can bring the flooring expertise and product directly to the client. Find out more about how you can benefit from including Revel Woods on your next project by going to RevelWoods.com.
Welcome to a Well-Designed Business. Today we’re taking you back in time for another Flashback Friday, where we revisit some of our can’t-miss episodes from our archives.
Today’s flashback episode is Episode 441: Laura & Cliff Muller: Four Point Design Build Firm.
Laura and Cliff have extensive experience in the design build industry. They know what it takes to create exquisite design build projects, the intricate details, legalities, and liabilities you have to face when you work in design build, and how best to launch your design build career.
Let’s revisit the episode and find out what it really takes to make it in design build.
Pick it apart:
[6:50] Laura and Cliff share the personal side of their business and how they celebrate all of their partners at the end of a successful project.
[16:36] Laura and Cliff dive into their four step process and how that leads to strong projects.
[19:19] LuAnn asks Laura and Cliff what advice they would give to new designers interested in the design build world.
[25:19] Cliff and Laura talk about the importance of experience and how to gain it as a newer designer.
[53:30] LuAnn, Laura, and Cliff discuss what to do when you encounter pushback from clients on larger projects.
LuAnn and Mark Lavender’s Ah-Ha moments:
“It does take a village. I could never stand up and take credit for a project at the end of the line and say, ‘Hey, look at these pretty pictures. I’m the designer,’ because not any aspect of that project was done alone.” -Laura
“The idea is you’re starting a project from concept—the design, the plans, if it’s a renovation, the changes in the roof lines, the changes in how things are going to go together, the plumbing, the electrical—all of these things are important to coming up with the concept...Experience is very valuable and if you decide to do something in the design build setting, I believe you need to have some experience on the construction side to help facilitate your goal.” -Cliff
“The risk is so much higher here. We’re not moving furniture around and picking paint colors. That is scary enough and a risk of its own when you’re brand new. But this is not the same animal whatsoever.” -LuAnn
“The better step 1 gets frontloaded and the more details we have to inform step 2, 3, and 4, the better off we’re going to be, and then we don’t have to be overseeing the project on a day to day.” -Laura
More About Laura & Cliff Muller
Four Point Design Build is owned and led by interior designer and general contractor, Laura and Cliff Muller, and with over sixty years of combined experience, FOUR POINT’s boutique hands-on style of design and project management from concept to turnkey, specializes in highly customized client-centered projects with an experienced and immaculate focus on whole home remodels, kitchens, baths, and office spaces. Cliff and Laura’s work has been seen Architectural Digest, Elle Décor, Better Homes & Gardens, House Beautiful, Metropolis, Hospitality Design, and CA Home & Design to name a few.
Connect with Laura & Cliff Muller
What’s new with LuAnn Nigara
insidevoiceoutsidevoice.com
http://www.luannnigara.com/cob
Get The Goodies!
For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here.
To Get on LuAnn’s Email List, text the word designbiz to 444999!
Purchase LuAnn’s Books Here:
Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action
Book 2: A Well-Designed Business – The Power Talk Friday Experts
Pre-Order Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2
Connect with LuAnn Nigara
LuAnn’s Website
LuAnn’s Blog
Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast
A Big THANK YOU to Today’s Podcast Sponsor:
Revel Woods: your source for premium hardwood and resilient flooring. Using the Revel Woods selector tool, you’ll be able to find curated suggestions for your project catered to your client’s home. When you sign up for a free professional membership, you’ll get access to exclusive discounts and referral benefits. Visit www.revelwoods.com to get started.
Welcome to A Well-Designed Business. Joining me today is Paul Dashevsky. Paul along with Jon Grishpul, are the co-founders of GreatBuildz. Between the two, they have decades of experience in the real estate and construction industries. They’ve seen enough renovation nightmares that they decided it was enough, and they knew there had to be a better way. Today, Great Buildz is revolutionizing the industry and making life so much easier for designers, homeowners, and contractors all over Southern California where they are based. Paul is here to give us his best practices that you can use as you vet and interview contractors for your projects. Get those notebooks out, smart ladies and gents! This is a pen and paper show!
GreatBuildz is a completely free service that simplifies the home renovation and remodeling search by matching and connecting homeowners with reliable, thoroughly screened general contractors throughout Los Angeles and Ventura County. Founded by a team of real estate and construction professionals with multiple decades of experience, GreatBuildz matches and connects each client with up to three contractors that are individually selected for their specific project within 24 hours and stays by the client’s side from the initial call through the finished remodel. Through its meticulous 10-step vetting process, all GreatBuildz contractors go through an in-person interview, a background check, reference calls, online ratings, an insurance check, and a signed commitment to uphold a 20-point Code of Conduct.
GreatBuildz Guide: Tips & Advice for a successful renovation
http://www.luannnigara.com/cob
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Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action
Book 2: A Well-Designed Business – The Power Talk Friday Experts
Pre-Order Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2
LuAnn’s Website
LuAnn’s Blog
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Big thank you to Mydoma Studio. If you are looking for the one place to manage your projects, your communication with clients and vendors, your invoicing, all the things, Mydoma Studio makes it easy for you all in one place. Go to Mydomastudio.com/awelldesignedbusiness.
Other Shows Mentioned:
Brad Leavitt #649 , #615 , #580 , #560 , #542
Jean Brownhil #422
Welcome to a Well-Designed Business. It's Power Talk Friday! Business for 90% of us is absolutely bonkers right now, isn’t it? Why is it when we are busy, we so easily throw aside the time to work on our business? Today, I want to talk about the importance of working on your business always, not just when it’s convenient. On today's show, I am letting the LuAnn University instructors tell you about their amazing courses, and why now, more than ever, it is critical that we focus on our businesses.
5 Departments offering 8 courses for targetted instruction for profit and growth:
http://www.luannnigara.com/cob
Inside Voice, Outside Voice Charity Events
For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here.
To Get on LuAnn’s Email List, text the word designbiz to 444999!
Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action
Book 2: A Well-Designed Business – The Power Talk Friday Experts
Pre-Order Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2
LuAnn’s Website
LuAnn’s Blog
Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast
The integration of art, architecture and design is fundamental at John Robert Wiltgen Design, Inc. This inclusive approach applies to a residence being designed from the ground up, the ingenious restyling and updating of an existing home and the selection and installation of finishes and furnishings. In addition, JRWD creates the construction documents and wields impressive construction management skills, often acting as a general contractor. The result is always a distinct, luxurious residence expressing the owner's personal style.
"Everyone says our work is dramatic," reveals John Robert Wiltgen. "No matter the scope of any given project, our ultimate goal is to create something extraordinary that's exclusive to our client."
Obsessing over making their client’s worlds beautiful has taken them across North America and halfway around the world – from Chicago’s Gold Coast to Africa’s Ivory Coast. His firm’s name is synonymous with its reputation for excellence and superior quality in design, styling, and craftsmanship. Some of their client’s include talk show host, writer, producer, and actor Steve Harvey, producer, director and actor John Cusack, Chicago Bulls general manager and NBA Hall of Famer Jerry Krause, and former Governor and First Lady of Lagos State (Nigeria) Mr. and Mrs. Bola Ahmed Adekunle Tinubu.
Their clients also relied on the JRW team to assist them develop sophisticated art collections. They have placed an artist’s proof of Picasso’s “The Cranach”, a bigger than life size Botero sculpture, a complete suite of Warhol serigraphs, and two Monet paintings in their client’s homes – just to name a few choice pieces. John’s own private collection includes a Henry Moore drawing that, after his purchase, was featured in a 5-museum tour curated by the Henry Moore Foundation (Much Hadham, England). He is also a collector of ancient Egyptian faience, Attica and Roman ceramics.
Discerning real estate developers across the country and in Canada often hired John Robert Wiltgen Design to evaluate and revise architectural layouts of new, not yet built, multi-unit housing projects to improve the utilization of interior space. His award-winning sales centers and model homes consistently generated increased revenues and have been featured in local real estate periodicals, as well as national shelter and design magazines, bringing valuable third-party endorsement to his commissions.
The completed projects of JRWD have been featured in over 200 newspaper and magazine articles including Newsweek – an unlikely place to find copy about a residential home designer. His commissions also appear in numerous hardcover books. He has been seen on HGTV’s Homes Across America, I Want That! Baths, I Want That Kitchens, NBC’s Open House, as well as Fox TV and WTTW. A comprehensive library of JRWD press and many of their completed projects, awards, etc. can be viewed at www/jrwdesign.com.
http://www.luannnigara.com/cob
For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here.
To Get on LuAnn’s Email List, text the word designbiz to 444999!
Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action
Book 2: A Well-Designed Business – The Power Talk Friday Experts
Pre-Order Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2
LuAnn’s Website
LuAnn’s Blog
Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast
the summer quarter of LuAnn
University classes kicks off in early July. Registration opens on June 11th.
If you need help establishing processes, Sara Brennen is your girl. Her class,
How to Build Systems into Your Services, begins July 7th.
If you’ve got your systems locked down but could use help with video –
Arianne Bellizaire is here to help. Arianne’s class, Video for Creatives, starts
July 6th.
And there’s so much more – go to LuAnnUniversity.com to learn more and to
register.
Take a class, take some time for yourself, do what you need to do to get
your business in shape for Fall. Decide to be excellent!
#642 Thom Sweeney
#668 Marlo Thomas
#74 Candace Olson
#34 Mary Fisher
#465 Jan Showers
#40 Meryl Santopietro
$485, #325, #237 Claire Jefford
#297 Mikel Welch
#549, #388 Corey Damen Jenkins
Welcome to a Well-Designed Business. Welcome to a Well-Designed Business. The client experience is something we all think about. How do we elevate the experience for our clients so that they feel like we truly care about them without making ourselves crazy by bending over backwards for each client? The answer just might lie in your processes. Today, I’m joined by Katie McFarlan of Dakota Design Company. Katie works with designers to build a strong client experience through streamlined processes, smooth operations, and clear expectations. She’s sharing with us how defined processes lead to a luxury client experience that helps you and your clients.
[2:19] Katie shares why she’s so passionate about the client experience and why it’s so important for designers.
[9:13] Katie explains how she helps clients uncover their processes—even if they haven’t formally defined them.
[16:24] LuAnn and Katie dive into what the client experience actually entails.
[25:49] Katie discusses how the backend of the business shapes the client experience.
[46:30] Katie talks about the common hangups she sees with her client’s processes.
“Every time there’s a new delay or a new charge, if you have already set the expectation of ‘Hey, this is what’s going to happen, I’m going to be there with you every step of the way,’ it allows the client to just enjoy it rather than be terrified the entire time. I think having the client experience nailed down is so key for businesses that have a long deliverable or lead time for delivering their final service.” -Katie McFarlan
“The ROI is not just that it benefits your clients, but also that it shows just how much your company is doing for them, and that speaks to the value and how you’re charging what you charge.” -Katie McFarlan
“You’re not necessarily imposing a process or a system on any one business. You’re taking the existing processes and systems (whether they are formalized or not), whatever individual process a firm might have, and you’re analyzing it and saying, ‘How do we announce, describe, explain, or give collateral information on that phase so that the customer feels informed and cared for.” -LuAnn Nigara
“I think the biggest takeaway that I have is that the client experience is everything you do, not just a thank you note. So often we throw the word “client experience” around when we’re talking about the subtleties and the niceness and the pretty that we bring to the relationships, but a really terrific client experience is one where the process feels organized and systemized, and the client understands their role in it and can know what’s coming next and see what it is that you’re doing on their behalf the whole time.” -LuAnn Nigara
As a former wedding and event planner with 16 years of experience in operations and project management, I love using both my creative and analytical sides to come up with solutions that work for my clients. With my intimate knowledge of project management and the entrepreneurial mindset, I know what it takes to get behind the scenes operations running smoothly so businesses can grow in a professional way.
Today I help luxury interior designers and wedding planners who are buried in business operations get back to doing the creative work they love. I create and improve their processes and set up systems so they can streamline their workload, move their business forward, and free up their time to focus on the things that matter most.
Client Experience Download for listeners
http://www.luannnigara.com/cob
For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here.
To Get on LuAnn’s Email List, text the word designbiz to 444999!
Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action
Book 2: A Well-Designed Business – The Power Talk Friday Experts
Pre-Order Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2
LuAnn’s Website
LuAnn’s Blog
Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast
Kravet: the industry leader in the to-the-trade home furnishings industry. Kravet just recently unveiled their newest collection, Barry Lantz canvas to cloth. Check it out today and use coupon code AWDB10 to save 10% off any one purchase of Kravet Fabric, Wallpaper or Trim.
Mydoma Studio is the workflow software that organizes your design projects from beginning to end saving you time, money, and keeping everything in one place. And just for listeners of A Well-Designed Business, you can get 20% off Mydoma for 3 months! Visit mydomastudio.com/awelldesignedbusiness to learn more.
#616 Joann Kandrac and Kelly Kole: Onboarding New Interior Design Clients